How to contact Robinhood support

Robinhood offers support through multiple channels: in-app messaging, email, phone, and social media. The fastest route depends on your issue type and how urgently you need a response. In-app messaging typically gets a reply within hours during business days. Phone support is available but wait times vary. Email and social media are slower but create a written record of your request.

You do not need to be a paying customer to contact support — Robinhood will respond to questions from account holders at any tier, including those with zero balance or inactive accounts. The support team handles account issues, technical problems, payment questions, and general account information.

Key Takeaways

  • In-app messaging is the fastest way to reach Robinhood support and usually gets a response within a few hours on weekdays.
  • Phone support is available but has variable wait times; you can find the current number in your account settings or on the Robinhood website.
  • Email support creates a record of your request but typically takes longer than in-app or phone contact.
  • Robinhood support hours are Monday through Friday during standard business hours; weekend and holiday response times are slower.
  • Have your account email, phone number, or account details ready before contacting support, as they will ask to verify your identity.

In-app messaging: the fastest option

Open the Robinhood app, tap the menu icon (three horizontal lines), and select "Help" or "Contact Us." From there, choose "Message Us" or "Chat." You will be asked to describe your issue in a text box. Robinhood's support team monitors these messages during business hours and typically responds within a few hours on weekdays.

In-app messaging works best for account-specific questions, technical glitches, or issues tied to a particular trade or deposit. The support agent can see your account details directly, which speeds up troubleshooting. If your issue requires a callback or phone verification, the agent will offer to call you or provide a phone number to call them back.

On weekends and holidays, response times are longer — sometimes 24 hours or more. If your issue is urgent and it is a weekend, phone support may be your better option, though availability on weekends is limited.

Phone support and wait times

Robinhood offers phone support, but the number and availability depend on your account type and location. To find the phone number, log into your account, go to Help, and look for "Call Us" or a phone icon. The number is also listed on the Robinhood website under Contact Us.

Phone wait times fluctuate based on call volume. During market hours (9:30 a.m. to 4 p.m. Eastern on weekdays), wait times are typically longer because more customers call with trading-related questions. Early morning or late afternoon calls often have shorter waits. Robinhood does not offer callback scheduling, so you will wait on the line or hang up and call back later.

Have your account email, phone number, and a form of ID ready before calling. The agent will verify your identity before discussing account details. If you are calling about a specific transaction, have the date and amount ready.

Email support and response time

You can send an email to Robinhood support through the in-app Help section or by visiting the Contact Us page on the Robinhood website. Email support typically takes 24 to 48 hours to respond, sometimes longer during high-volume periods or weekends.

Email is useful when you have a detailed issue that requires documentation — for example, if you want to dispute a charge or report a technical problem with screenshots. Email creates a written record that you can reference later. Include your account email, a clear description of the issue, and any relevant details like transaction dates or error messages.

If your issue is time-sensitive, email is not the best choice. Use in-app messaging or phone support instead.

Social media and Twitter support

Robinhood monitors direct messages on Twitter and Facebook. You can send a message to @RobinhoodApp on Twitter or message Robinhood's Facebook page. Response times vary but are often faster than email — sometimes within a few hours during business days.

Social media is best for general questions or complaints you want to document publicly. Robinhood's social team may direct you to in-app support or phone support for account-specific issues, since they cannot access your account details through social media.

What to have ready before you contact support

Robinhood will ask you to verify your identity before discussing your account. Have the following information available: the email address associated with your account, your phone number on file, and a government-issued ID if you are calling. If your issue involves a specific trade, deposit, or withdrawal, have the date, amount, and any confirmation numbers or transaction IDs.

If you are reporting a technical issue, describe exactly what happened: what you were trying to do, what error message appeared (if any), and what device and app version you were using. The more specific you are, the faster the agent can troubleshoot.

Support hours and response expectations

Robinhood support operates Monday through Friday during standard U.S. business hours, typically 9 a.m. to 5 p.m. Eastern. On weekends and federal holidays, support is limited or unavailable. In-app messages sent outside business hours will be answered when support reopens.

During market hours (9:30 a.m. to 4 p.m. Eastern on trading days), support volume is higher, so response times are longer. If you contact support early in the morning or after market close, you may get a faster response.

Account holds, deposit delays, and trading restrictions are common issues that require support review. These can take several business days to resolve, even after you contact support, because Robinhood may need to verify information or wait for a bank to process a transaction.

Frequently Asked Questions

Does Robinhood have 24/7 customer support?

No. Robinhood support operates Monday through Friday during standard business hours, typically 9 a.m. to 5 p.m. Eastern. Weekend and holiday support is limited or unavailable. If you have an urgent issue on a weekend, you can still send an in-app message, but it will not be answered until the next business day.

What if I cannot reach support through the app?

Try phone support or email instead. If the in-app messaging feature is not working, it may be a technical glitch with the app. Log out, close the app completely, and log back in. If that does not work, call the phone number listed in your account settings or on the Robinhood website.

How long does it take to get a response from Robinhood support?

In-app messaging usually gets a response within a few hours on weekdays. Phone support has variable wait times depending on call volume. Email typically takes 24 to 48 hours. Social media responses vary but are often faster than email. Weekend and holiday responses are slower across all channels.

Can I request a callback instead of waiting on hold?

Robinhood does not offer scheduled callbacks. You must wait on the phone line or hang up and call back at a less busy time. In-app messaging is a better option if you do not want to wait on hold, since you can send a message and check back for a response later.

What information do I need to provide to Robinhood support?

You will need to verify your identity with the email address on your account, your phone number, and possibly a government-issued ID. If your issue involves a specific transaction, have the date, amount, and any confirmation or transaction ID ready. For technical issues, describe what happened and what device you were using.