Robinhood does not offer phone support, but you can reach a human through email, in-app messaging, or Twitter
Robinhood's customer support team does not staff a phone line. If you need to speak with someone about your account, trades, or technical issues, you have three working channels: email support, the in-app messaging system, and direct contact through Twitter. Response times vary by method and by how busy the support team is at that moment.
The fastest route for most account issues is the in-app messaging feature, which lets you describe your problem and attach screenshots without leaving the Robinhood app. Email takes longer but creates a written record. Twitter support typically responds within hours during business days and can escalate urgent issues.
Key Takeaways
- Robinhood's in-app messaging system connects you to support staff and usually receives responses within 24 to 48 hours.
- You can email support@robinhood.com for account questions, but responses may take several business days.
- Robinhood's Twitter account (@AskRobinhood) handles urgent issues and often responds faster than email during business hours.
- The Robinhood Help Center contains articles and FAQs that answer common questions without waiting for a response.
- Account security issues and suspected fraud should be reported through the in-app messaging system or email when ready.
Using in-app messaging to contact support
The in-app messaging feature is built into the Robinhood mobile app and web platform. Open the app, tap the account icon (usually in the bottom right), scroll to "Help," and select "Contact Us." You will see a message box where you can describe your issue in detail. You can also attach screenshots, which helps support staff understand what you are seeing on your screen.
Robinhood support typically responds to in-app messages within 24 to 48 hours on business days. Responses may be slower on weekends or during periods of high volume. If your issue is urgent — for example, you suspect unauthorized activity on your account — mention that in your message and use email or Twitter as a backup channel at the same time.
Sending email to Robinhood support
You can email support@robinhood.com with account questions, technical problems, or complaints. Include your full name, email address associated with your Robinhood account, and a clear description of what you need. If the issue involves a specific trade or transaction, include the date, ticker symbol, and order number.
Email responses typically take three to five business days, sometimes longer if your issue requires investigation. If you do not hear back within a week, send a follow-up email referencing your original message. For time-sensitive matters like suspected fraud or account lockouts, do not rely on email alone — use in-app messaging or Twitter simultaneously.
Reaching Robinhood through Twitter
Robinhood's support team monitors the @AskRobinhood Twitter account during business hours. Send a direct message describing your issue, and include your email address so they can look up your account. Twitter support often responds within a few hours on weekdays and can escalate problems that need when ready attention.
Twitter works best for urgent issues or when you have already tried other channels without success. Keep your message brief and factual. Do not share sensitive information like passwords or full account numbers in a public tweet — use direct messages instead.
What the Robinhood Help Center can answer without waiting
Before contacting support, check the Robinhood Help Center, which is searchable from the app or at robinhood.com/help. It contains articles about account setup, trading basics, order types, tax documents, and common technical problems. Many questions — like how to change your password, read statements, or understand a specific fee — have answers there that you can read when ready.
The Help Center also has a search function. Type a keyword related to your question and browse the results. If you find an article that does not fully answer your question, you can then contact support with more specific details, which usually speeds up the response.
Issues that require when ready attention
Some problems should not wait for a standard support response. If you suspect your account has been hacked, see unauthorized trades, or cannot log in, contact support through in-app messaging when ready and mark it as urgent. If your account is locked or you are locked out, do the same.
For suspected fraud or security breaches, also change your Robinhood password from a different device and enable two-factor authentication if you have not already. Document what you see — take screenshots of unauthorized activity — and include them when you contact support. These steps create a record and help support staff investigate faster.
Frequently Asked Questions
Does Robinhood have a phone number I can call?
No. Robinhood does not operate a phone support line. Your options are in-app messaging, email at support@robinhood.com, or Twitter direct messages to @AskRobinhood. In-app messaging is usually the fastest method.
How long does it take to get a response from Robinhood support?
In-app messages typically receive responses within 24 to 48 hours on business days. Email can take three to five business days or longer. Twitter support usually responds within a few hours during business hours. Response times vary depending on how busy the support team is.
What should I do if I think my account was hacked?
Contact Robinhood support when ready through in-app messaging and mark it as urgent. Change your password from a different device, enable two-factor authentication, and take screenshots of any unauthorized activity. Send those screenshots to support so they can investigate. Do not wait for email — use in-app messaging or Twitter simultaneously.
Can I get a refund if I made a trade by mistake?
Robinhood does not reverse trades after they execute. If you made an error, you will need to place an offsetting trade to close the position. Contact support if you believe a technical glitch caused the problem, but have documentation ready. Support can review the order but cannot undo it.
Is there a way to talk to someone faster than 24 hours?
Twitter support often responds faster than in-app messaging during business hours. For truly urgent issues like account lockouts or suspected fraud, try Twitter first, then follow up with in-app messaging to create a formal record. Avoid posting sensitive details publicly — use direct messages instead.