Your account number appears in multiple places on your Bank of America statements and online
Your Bank of America account number is a unique identifier for each deposit or credit account you hold. It is not the same as your routing number (which identifies the bank branch) or your card number. You can find it on paper statements, in the Bank of America mobile app, on your debit card, and through online banking.
The account number is typically 10 digits long, though the exact format depends on your account type. You will need it to set up direct deposit, arrange wire transfers, link accounts to external services, or speak with customer service about a specific account.
Key Takeaways
- Your account number appears in the lower left corner of paper checks and on monthly statements under your account details.
- In the Bank of America app or website, log in and select the account you need — the account number displays at the top of the account summary page.
- If you have a debit card, the account number is printed on the card itself, separate from the card number.
- Bank of America customer service can provide your account number over the phone if you verify your identity with your Social Security number and other personal details.
Finding your account number on paper statements
If you receive a monthly paper statement from Bank of America, your account number is printed in the upper right section of the first page, usually labeled "Account Number" or "Acct #". It appears as a 10-digit number.
The same number also appears in the lower left corner of any checks you have ordered through Bank of America. On a check, it sits between the routing number (on the left) and the check number (on the right), separated by colons or special symbols. If you no longer have statements or checks, move to one of the other methods below.
Locating it in the Bank of America app or website
Log into your Bank of America account through the mobile app or at bankofamerica.com. Once you are signed in, you will see a list of your accounts on the dashboard or home screen.
Select the specific account for which you need the number. The account number will display prominently at the top of that account's summary page, often labeled "Account Number" or shown next to the account nickname. If you have multiple accounts (checking, savings, credit card), each one has its own account number — make sure you are viewing the correct account before copying the number.
Checking your debit card
Your Bank of America debit card displays your account number printed directly on the front or back of the card. The account number is separate from the 16-digit card number that appears on the front. Look for a 10-digit number that is distinct from the card number itself.
The exact placement varies slightly depending on when the card was issued, but it is always printed on the physical card. If your card has been lost, stolen, or expired, this method will not work — use the app, website, or call customer service instead.
Calling Bank of America customer service
You can reach Bank of America customer service at 1-800-432-1000 (the number for general customer service). Have your Social Security number, date of birth, and a form of identification ready. The representative will verify your identity before providing your account number.
This method works if you cannot access your statements, app, website, or debit card. Customer service representatives can also clarify which account number you need if you have multiple accounts and are unsure which one applies to your situation.
What to do if you cannot find your account number
If none of the above methods work, the fastest path is to call 1-800-432-1000 and ask a representative to provide it. You will need to verify your identity with personal information such as your Social Security number, date of birth, and answers to security questions Bank of America has on file.
Alternatively, you can visit a Bank of America branch in person with a photo ID. A teller can look up your account number and write it down for you. Bring your debit card or a recent statement if you have one, as it will speed up the process.
Frequently Asked Questions
Is my account number the same as my card number?
No. Your card number is the 16-digit number on the front of your debit or credit card. Your account number is a separate 10-digit identifier tied to your bank account itself. You need the account number for transfers and direct deposit; you need the card number for purchases and card-specific transactions.
Can I use my account number to make purchases online?
No. Online purchases require your card number, expiration date, and CVV (the three-digit security code on the back). Your account number is not used for card transactions. Account numbers are used for bank-to-bank transfers, direct deposit setup, and account management.
What is the routing number and how is it different from my account number?
Your routing number identifies the specific Bank of America branch or processing center where your account is held. It is a nine-digit number. Your account number identifies your individual account at that branch. Both are needed together for wire transfers and direct deposit, but they serve different purposes.
Do I need my account number to speak with customer service?
You do not need it to call, but having it ready makes the conversation faster. When you call, Bank of America will ask you to verify your identity first. Once verified, you can ask for your account number if you do not have it, or provide it to help the representative locate the specific account you want to discuss.